Our Privacy & Policy Page
Privacy Policy
Welcome to KolyVoice ("we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").
By using DPeace App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.
1. Information We Collect
1.1 Personal Information
When you register to use our services, we may collect:
- a.Full Name
- b.Phone Number
- c.Email Address
- d.Payment Information (only securely through third-party processors)
1.2 Usage Data
We may collect information about your interactions with the Platform, such as:
- a.Log information (device model, operating system, browser type, IP address)
- b.Usage patterns (transaction history, time stamps, clicked features)
1.3 Device Information
To improve performance and security, we may collect:
- a.Device ID
- b.Device language
- c.Operating system version
2. How We Use Your Information
We use the collected data to:
- a.Provide and maintain our services
- b.Process transactions (e.g., airtime top-ups, data, bills)
- c.Send transactional notifications and service updates
- d.Improve customer support
- e.Prevent fraud and ensure platform security
- f.Offer bonuses and promotional rewards
- g.Comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
- a.With trusted third-party service providers to facilitate services
- b.With regulatory or law enforcement authorities, if required by law
- c.During business transfers such as mergers or acquisitions
4. Data Security
We use industry-standard security measures (SSL encryption, firewalls, secure servers) to protect your data. However, no system is 100% secure, so we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- a.Access and correct your personal data
- b.Delete your account and associated data
To exercise any of these rights, contact us at: support@kolyvoice.com.ng
6. Third-Party Services
Our app may contain links or integrations with third-party services. These services are governed by their own privacy policies, which we encourage you to review.
7. Children’s Privacy
KolyVoice is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we discover such data has been collected, we will delete it promptly.
8. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will update this page and notify our users as well. We encourage you to review this page regularly to stay informed.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
KolyVoice Support Team
Email: support@kolyvoice.com.ng
Phone: +234812 300 3452